This notice explains what personal data EA Insight Ltd collects through this website and when you contact us, how we use it and the rights you have. It does not cover the services we provide to clients, which are covered by separate agreements.
Who we are
This website, eainsight.co.uk, is operated by EA Insight Ltd ("EA Insight", "we", "us" or "our"). We are the controller of the personal data described in this notice.
- Company number: 17547627, registered in England and Wales
- Registered office: Unit 2 Pavilion Court, 600 Pavilion Drive, Northampton, England, NN4 7SL
- Contact: craig.campbell@eainsight.co.uk
If you have any questions about this notice or how we handle your personal data, please contact us using the details above.
Information we collect
When you contact us
If you email us or ask to book a conversation, we collect the information you choose to give us. This is usually your name, email address, job title, the business you work for, your phone number and the content of your message.
When you visit this website
Like most websites, when your browser requests a page, our hosting provider automatically receives technical information. This includes your IP address, browser type, device type, the pages requested and the date and time of the request. This information is used to deliver the website securely and is not used to identify you.
This website uses fonts provided by Google Fonts. When a page loads, your browser connects to Google's servers to download the fonts, which means Google receives your IP address and basic browser information.
What we do not collect
This website does not use analytics, advertising or tracking tools, and it does not set cookies. See our Cookie Policy for details.
How we use your information
| Purpose | Information used | Lawful basis |
|---|---|---|
| Replying to your enquiry and arranging a conversation | Contact details and message content | Legitimate interests in responding to business enquiries, or taking steps at your request before entering into a contract |
| Discussing and providing our services to your organisation | Contact details, role and business information | Legitimate interests, or performance of a contract with your organisation |
| Operating and securing this website | Technical information such as IP address and request logs | Legitimate interests in running a secure and reliable website |
| Meeting legal and regulatory obligations and handling disputes | Any relevant information we hold | Legal obligation, or legitimate interests in establishing, exercising or defending legal claims |
We will not send you marketing emails unless you have asked to receive them or the law otherwise allows it. You can opt out at any time by contacting us.
If your organisation becomes a client, we will explain separately how data is handled as part of delivering our services.
International transfers
Some of our service providers are based in, or store data in, countries outside the UK, including the United States. Where personal data is transferred outside the UK, we make sure appropriate safeguards are in place, such as the UK Extension to the EU-US Data Privacy Framework, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
How long we keep it
- Enquiries and related correspondence: up to two years from our last contact with you, unless a business relationship follows
- Client relationship records: for the duration of the relationship and up to six years afterwards, to meet legal and accounting requirements
- Website technical logs: kept for a limited period by our hosting provider for security and operational purposes
When information is no longer needed, we delete it securely or anonymise it.
Keeping it secure
We use appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS) on this website, access controls and reputable service providers with strong security standards.
Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Ask us to delete your data
- Ask us to restrict how we use your data
- Object to us using your data, including for direct marketing
- Ask us to transfer your data to you or another organisation
- Withdraw consent at any time, where we rely on consent
To exercise any of these rights, email craig.campbell@eainsight.co.uk. We will respond within one month. There is normally no charge.
Complaints
If you are unhappy with how we have handled your personal data, please contact us first so we can try to put it right.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this notice
We may update this notice from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.